FAQ

Frequently asked questions

About the site                                                                               

Where can I find the course terms and conditions?

Do you use cookies?

 

About the courses

What courses do you offer?

How long can I access courses?

Can I view the course after printing the certificate?

Can I extend course access?

Can I access the webinars or forum if I am not buying a course?

Can I contact the faculty?

How do I suggest improvements to the course?

 

Registration, account & login

How do I register?

What are the benefits of registering?

How do I login to the member’s area?

What do I do if I forget my password?

How do I change my account details?

I am having problems logging in, what should I do?

How do I close my account?

 

Purchasing courses and payment

How do I purchase a course?

Do you provide group discounts, volume discounts for institutions?

Do you have a referral or loyalty program?

What payment options are available?

Are my payment details secure?

How can I cancel a purchase?

How do I get a refund?

 

Viewing courses

Where do I access the course from?

What are the system requirements for viewing courses?

Why are some older browser versions not supported?

I am having problems viewing courses

 

Any other query

 

About the site

Where can I find the course terms and conditions?

All the legal information including our terms and conditions can be accessed from the footer area of our website. Terms and conditions can also be accessed from the menu bar on the left in the course pages.

Do you use cookies?

We do use cookies when you login to the site and view a course. These are session cookies and do not contain any personal information and no information is sent to us. There are course cookies stores on your system to provide you with an option to restart the course from the last viewed slide. Please read our cookie policy on the website.

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About the courses

What courses do you offer?

We have launched our first course “Publish your paper successfully” for Medical Professionals. We plan to launch more courses soon including Research methods and Statistics aimed at Clinicians and Biomedical scientists.

How long can I access courses?

This depends on each course and is clearly stated in the course information pages on the website and the respective brochures. As an example, access for “Publish your paper successfully” is 3 months. The duration of access is from the date of purchase of the course and the start and end dates are displayed in the “My courses” section of the member’s area of the website as well.

Can I view the course after printing the certificate?

You can view the course till the end date displayed in the “My courses” section of the member’s area. You can print the certificate once when you first complete the course and fill in the post-course feedback questionnaire. There is no limit to the number of times you can view the course until the end date.

Can I extend course access?

Unfortunately it is not possible to extend access to the course. If you have any specific requests, please write to us with the details and we will certainly consider it.

Can I access the webinars or forum if I am not buying a course?

Access to the discussion forum is restricted to those who are registered students and have purchased a course from us. The access to the forum will continue even after course access ends as long as you remain registered with us and not close your account.

Most Webinars will be open to Publishing Clinic customers only and may be course specific. Occasionally we may allow public access to some Webinars but preference will be given to those registered with us if number of seats are limited.

Can I contact the faculty?

Most of our faculty have busy schedules and may not have the time to reply to general queries directly. If you have any doubts with respect to a course or need any clarifications, you can always post it on the forum. Some of our faculty will be moderators on the forum and may be able to address your query.

How do I suggest improvements to the course?

We welcome suggestions for improvement – please use the post course feedback questionnaire to send us your suggestions. You can use the forum, use the contact form on the website or send us an email.

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Registration, account & login

How do I register?

You will be registered to use the member’s area of the website when you purchase a course from us. The details will be sent to you with your purchase confirmation email. It is not possible to register to use the member’s area if you do not purchase a course from us.

What are the benefits of registering?

Registration allows access to the member’s area of the site which in turn has links to the “My courses” section and the discussion forum. You can access your personal details pages, download certificates and view your receipts. In the future, we will be enhancing this section to display announcements, updates and messages.

How do I login to the member’s area?

You can login using the information sent to you in your purchase confirmation email. We strongly advise you to change the initial password when you first log in to the site.

What do I do if I forget my password?

Please use the password reminder link on the login page to receive an email with a link to reset your password.

How do I change my account details?

You can change your personal details or your current password by choosing “My details” from the member’s area menu and selecting Edit or Change password.

I am having problems logging in, what should I do?

Please check that you have used the correct username and password. Please try using the password reminder to reset your password and try logging in again. If you are still unable to login, please contact us by email or use the contact form on the website. Please send us a clear description of the problem you are having and any error messages that are displayed.

How do I close my account?

You can close your account by sending us an email to support@publishingclinic.in or using the contact form on the website. Please remember that once you close your account, you will not be able to access the discussion forum or any other features restricted to registered users.

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Purchasing courses and payment

How do I purchase a course?

Please click on the “Add to cart” link on the respective course pages to add the course to your shopping basket. You can then go to the shopping basket and complete the checkout process.

Do you provide group discounts, volume discounts for institutions?

We will consider requests for discounts for groups and institutions. Please contact us to discuss your requirements in detail.

Do you have a referral or loyalty program?

We may introduce a referral or affiliate program in the future. In the meantime, if you wish to recommend our courses to a friend or colleague, please get in touch with us.

What payment options are available?

We accept payments through Paytm and Razorpay. You can pay using Credit, Debit cards and Netbanking options that are accepted by Paytm and Razorpay.

Are my payment details secure?

All our payments are processed through our payment providers and we do not hold, store or have access to any of your card or payment details.

How can I cancel a purchase?

You can cancel a purchase within 7 days of purchase (see Terms & Conditions on our website) provided you have not accessed the course. Your right to cancel ceases once you have clicked on the course link from the “My courses” section. You can request a cancellation by sending us an email to support@publishingclinic.in or using the contact form on the website and stating the reason for your cancellation.

How do I get a refund?

You will be refunded via the same method / card you used to pay for the course once your cancellation request has been accepted by us. We will send you an email confirming this.

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Viewing courses

Where do I access the course from?

You can access courses you have purchased from the “My courses” section of the member’s area. This section will display links to all the courses you have purchased with the access start and end dates.

What are the system requirements for viewing courses?

The system requirements for viewing our courses are mentioned on the website. There are links to these requirements in the course pages as well.

Why are some older browser versions not supported?

We do not support browsers that are no longer updates due to security reasons. You may be able to access our courses using unsupported browsers but you do so at your own risk. We will not be able to refund your course fee if you have problems accessing the course using unsupported systems or browsers.

I am having problems viewing courses

Please check that your system and browser comply with the requirements stated on our website. Please also check your internet connectivity. If you were able to access the course but having difficult now, please send us an email to support@publishingclinic.in or use the contact form on the website. Please send us the details of the problems you are having and we will respond to your query.

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Any other query

If you have a query that is not addressed here, please email us at support@publishingclinic.in or use the contact form on the website and we will respond to your query as soon as possible.

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